General terms for our services
The provider is Felix Trautwein Engineering, Felix Trautwein, Robert Stolz Weg 7, 74080 Heilbronn, Germany, hereinafter "we" or "provider".
These terms apply to all contracts for consulting services, development services, digital services (including our SaaS platform pimpyoursite.de), and other services that we offer via this website or by other means.
The contract language is German. Translation into other languages is for convenience only. Where mandatory law applies different rules to consumers and businesses, those statutory rules apply.
The presentation of our services on this website is not a binding offer, but an invitation to contact us or submit a request.
A contract is formed when we confirm your request in text form, accept an offer, or begin performance of the agreed services.
Content, scope, timeline, remuneration and specific requirements are governed primarily by the relevant offer, service description, or individual agreement.
We provide our services according to the agreed state of technology and to the best of our knowledge. Services may include consulting, design, implementation, maintenance, technical support, automation and the creation of digital content.
We do not owe any specific commercial success, specific reach, or specific ranking, unless this is explicitly agreed in writing.
We may use suitable tools, third party providers and technical services to perform our obligations, provided this does not unreasonably impair your legitimate interests.
You must provide all information, documents, access data and approvals in due time that are required for performance. Delays caused by missing or late cooperation are not our responsibility.
You warrant that content, data and materials provided by you may be used lawfully and do not infringe third party rights.
Fees are based on the relevant offer or a separate agreement. Unless otherwise agreed, invoices are due within 14 days of receipt without deduction.
We may request reasonable advance payments or instalments where this is appropriate in view of project scope or duration.
Where prices are stated as net amounts, statutory value added tax will be added.
If we create deliverables, texts, concepts, software, layouts, documentation or other results for you, the rights of use described in the offer pass to you only after full payment of the agreed fees.
Pre existing tools, methods, templates, libraries, source code, concepts and other know how remain with us. Unless expressly agreed in writing, only simple and non transferable rights of use are granted to the extent required for the contract purpose.
We may use digital tools, cloud services, collaboration systems, or artificial intelligence methods to perform services. You acknowledge that content created with such tools may be incorrect, incomplete, or require legal review.
If you publish or commercially use content created or supported by us, you must review it before use for factual correctness, legal admissibility and trademark compliance.
Where third party providers are used to fulfil the contract, their terms also apply. We are not liable for their continuous availability, functionality, or changes to their service terms where these are outside our control.
You must not use our services in an abusive or unlawful way. Prohibited use includes, in particular, infringement of copyright, trademark, personal rights and other protected rights, malware, phishing, spamming, circumvention of technical safeguards, and any use that violates third party rights or statutory provisions.
We aim for high availability of our website and digital systems. Maintenance, technical changes and disruptions outside our control may lead to limitations. No specific availability quota is guaranteed unless otherwise agreed.
We are liable without limitation in cases of intent and gross negligence, for injury to life, body or health, and under mandatory statutory provisions, including product liability law.
In cases of simple negligence, we are liable only for breach of essential contractual obligations. In this case, liability is limited to foreseeable damage typical for the contract.
Otherwise, liability is excluded to the extent permitted by law.
For one time services, the contract ends after full performance and payment. For ongoing or project related services, either party may terminate in text form unless otherwise agreed. The right to extraordinary termination for good cause remains unaffected.
Information on processing personal data is available in our privacy policy. Where we process or store data in connection with a project, this is done only to the extent necessary and in line with statutory requirements and agreed terms.
After contract end, we retain invoice and accounting records to the extent required by law. Other project related documents and data are handed over in an appropriate format, where agreed and technically feasible, or deleted after a reasonable period unless statutory retention duties require otherwise.
We may amend these terms where this is required for legal, technical or economic reasons and where changes are reasonable for you. We will inform you of changes in text form. Changes to these terms do not affect individual project agreements unless expressly stated.
For the use of our SaaS offerings (for example pimpyoursite.de), registration and the creation of a user account are required. You agree to provide accurate information and keep your access credentials confidential. You must notify us immediately if you suspect unauthorized access.
Our SaaS and digital services must be used fairly. We reserve the right to temporarily or permanently suspend access if there is a justified suspicion of misuse, a violation of law, a violation of these terms, or disproportionate use that impairs the performance of our platforms for others.
You are fully responsible for the content you provide, create, or publish through our services. You agree to indemnify and hold us harmless against any third party claims, including reasonable legal defense costs, arising from a violation of third party rights by your content or your unlawful use of the services.
If you conclude a contract as a consumer, you generally have a statutory right of withdrawal of 14 days. Details and instructions regarding the exercise of this right will be provided separately before the conclusion of a paid transaction. The right of withdrawal does not apply to free trial phases where no payment obligation arises.
The European Commission provides a platform for online dispute resolution, which can be found at https://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state of habitual residence of a consumer remain unaffected where applicable.
If any provision is or becomes invalid, the validity of the remaining provisions remains unaffected. Amendments and supplements require text form unless mandatory law requires a stricter form.